Messaging Abuse Analyst
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in data analysis, including identifying trends, generating summary statistics, and drawing insights from quantitative and qualitative data.
- 5 years of experience managing projects and defining project scope, goals, and deliverables.
Preferred qualifications:
- 8 years of experience working on signal development, data analysis, cyber security or anti-abuse.
- Experience programming in one or more languages (e.g., Python, Golang).
- Experience working with complex engineering systems and processes.
- Experience with fraud/abuse investigations, fraud risk management, security and threat analysis in the context of internet, telephone, or communication-related products.
- Knowledge of SMS/MMS/RCS or SIM/phone number fraud and abuse.
- Excellent communication and presentation skills to deliver findings to cross-functional partners, and the ability to influence cross-functionally at various levels.
About the job
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
The Messaging Spam and Abuse team works on preventing abuse within the messaging ecosystem. We partner with product teams to identify potential abuse vectors ahead of new launches and establish, evaluate and maintain abuse protections.
On this team, you're a big-picture thinker and strategic team-player with a passion for doing what's right. You understand the user's point of view and are passionate about using your technical, analytical, and strategic acumen to protect our users. You work globally and cross-functionally with Google Engineers and Product Managers to navigate challenging online safety situations and handle abuse and fraud at Google scale.
At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
Responsibilities
- Analyze emerging trends, conduct complex data analyses and identify new signals to develop solutions for scaled enforcement. Develop a deep understanding of abuse in messaging, current cross-product workflows and available intelligence.
- Translate abuse protection requirements into data modeling initiatives and build prototypes.
- Collaborate with Engineering, Product Managers, Program Manager groups to develop requirements documents based on robust data analysis and granular product understanding.
- Perform active threat monitoring, identify gaps in abuse detection and constantly update abuse rules based on evolving patterns. Create real-time awareness of threats and educate clients to reduce the problem upstream.
- Lead projects to prevent Google's infrastructure from being abused to harm users or commit financial fraud resulting in losses to users and/or Google. Collaborate with the carrier ecosystem to block bad actors (e.g., corrective/preemptive measures, fraud investigations).
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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