Global Vendor Manager Operations Lead, Workspace Support
- linkCopy link
- emailEmail a friend
Please submit your resume in English - we can only consider applications submitted in this language.
Only applications of candidates with Mexican citizenship will be evaluated for this role in compliance with the provisions of Article 7 of the Federal Labor Law.
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 8 years of experience in vendor strategy and operations, either in vendor management (working at the client) or in vendor delivery (working at the supplier).
Preferred qualifications:
- Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
- Experience in change management in a demanding, fast-paced environment requiring focus and productivity.
- Excellent executive presence, comfortable presenting to executive leadership.
- Excellent problem-solving skills (experience with SQL or Looker).
About the job
As a Global Vendor Manager Operational Leader in the Vendor Management Office, you will oversee a portfolio of vendor operations and partnerships to drive Google Cloud Platform (GCP) Support performance. You will be accountable for vendor strategy and quality of service. You will lead initiatives to optimize or outsource work delivering exceptional customer experience. You will be part of a fast-paced environment and global team looking to transform service quality globally for Cloud customers.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Oversee a vendor network distributed across different sites or products.
- Own and manage the relationships with the vendor service providers, own service delivery performance partnering closely with suppliers and internal Google Cloud teams to ensure quality output and successful customer outcomes.
- Lead regular business reviews ensuring sites or products are meeting/exceeding targets and identify operational gaps using a data approach and develop innovative solutions to address these in collaboration with vendor sites and business stakeholders.
- Understand processes impacting the operation (ie. contracting, finances, capacity, workflows, etc.) and support the relevant stakeholders driving these efforts and act as the escalation point for internal and external escalations regarding performance or supplier relationship.
- Collaborate with executive stakeholders across a, global organization, and execute operational initiatives.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.