Google Experience Operations Specialist
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in HR, Operations, Process improvement, or relevant field.
Preferred qualifications:
- Experience in Human Resources.
- Experience delivering operational services or making service delivery improvements in a fluid environment.
- Experience in resolving and troubleshooting complex or sensitive day-to-day user or customer needs, in collaboration with cross-functional teams.
- Excellent problem-solving, trouble shooting and investigative skills, with a strong operational mindset.
About the job
The Google People Services, Operations function is the services and program management group within People Operations that makes HR stuff easy and intuitive for Googlers. Our global team optimizes people processes, from problem definition to execution. We partner with teams across People Operations and in engineering to bring innovation and technology to the way we attract, retain and grow Googlers worldwide. We focus on providing an amazing experience to past, present and future Googlers, and work in Google’s fast-paced environment to deliver 100+ operational services, manage the contingent workforce and implement HR programs across 70+ countries. Regardless of location or level of experience, members of the Operations team have the opportunity to create, develop and implement some of the most complex global operations around the world.
The Googler Experience Operations (GXO) team is the backbone of HR Operations, delivering exceptional experiences to our users. This team runs global operations and builds a framework to manage user queries and processes to the best standard. The Googler Experience Operations function relies on metrics and insights to drive thoughtful workforce planning, make recommendations for program improvements, and deliver consistent and reliable support around the globe.
In this role, you will be responsible for ensuring Googlers receive support on one of the important moments for hires at Google. You will drive to make a difference, enjoy partnering with an ever changing group of stakeholders and an often ambiguous environment.
Great just isn't good enough for our People Operations team (known elsewhere as "Human Resources"). We bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field. You’ll play an essential role advancing a more diverse, accessible, equitable, and inclusive Google through our hiring, promotion, retention, and inclusion practices.
Responsibilities
- Deliver operational excellence with assigned service goals, identifying opportunities to improve and scale in order to elevate Operations to an exceptional standard.
- Represent the user and surf relevant user feedback to Partner Support. Collaborate on initiatives to address user needs, including consulting on content, process and policy improvements.
- Develop expertise in the systems supporting HR Operations service areas, troubleshooting day-to-day issues and consulting with partners on changes to systems infrastructure.
- Resolve and prioritize complex or sensitive user issues through consultation with vendors and collaboration with Global and Regional Process Owners.
- Implement and execute on service delivery improvements and new process/scope changes, including vendor activities.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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