Collections Operations Associate, Cash and AR Management
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience working in roles such as collections, cash operations, customer service, claims processing, consultative business, account management, or performance solutions.
- Experience supporting cross-functional projects and process improvements.
Preferred qualifications:
- Experience developing healthy customer partnerships.
- Experience working in Collections/O2C/Customer Service space.
- Experience in data extraction, analysis, and reporting.
- Ability to connect with relevant teams and colleagues seamlessly to solve problems.
- Ability to prioritize tasks accordingly, demonstrating a detail-oriented approach.
About the job
Collections Operations is responsible for converting Google's business into cash. We collect over 400 billion dollars in cash globally per annum, and we are relied upon heavily by internal and external stakeholders alike to provide the highest quality customer service.
The Chicago-based team provides exceptional support to some of Google's largest clients in North America. We rely heavily on creative problem-solving to fix issues at the root cause. We arrange payment outcomes and triage payment blockers. We are product-agnostic, and we collect on nearly all of Google's actively monetizable products. We are trusted advisors to the business, our clients, and other Finance teams within the Revenue-to-Cash (RCO) organization (and beyond).
As a Collections Operations Associate, you'll be part of a high-performing team that interfaces with the invoice to cash operations processes for Google’s customers by collecting cash and solving various blockers to payment. You will manage collections efforts for a portfolio of customers that includes some of our most robust Ads, Cloud, or Hardware partners.
The name Google came from "googol," a mathematical term for the number 1 followed by 100 zeros. And nobody at Google loves big numbers like the Finance team when providing in depth analysis on all manner of strategic decisions across Google products. From developing forward-thinking analysis to generating management reports to scaling our automated financial processes, the Finance organization is an important partner and advisor to the business.
The US base salary range for this full-time position is $84,000-$120,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Develop and maintain trusted relationships with counterparts on the external customer and internal business side to understand billing and payments experience for top Google clients.
- Leverage understanding of customer needs and Google’s products and systems to identify and proactively address drivers of non-payment. Provide ongoing consultation and support to stakeholders on questions related to Google’s policies and processes.
- Partner with the Operation Management team and Collections process tower to proactively surface operational feedback and address process gaps/issues.
- Drive customer adoption of process changes and new platform offerings to improve billing and payment experience and provide customer feedback to Process and Product Management teams.
- Drive resolution on billing and payment problems by troubleshooting issues faced, understanding the root cause, and interfacing with Finance, Sales, and Product teams on driving quick and efficient resolution.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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