Customer Success Manager, Google Marketing Platform
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This role may also be located in our Playa Vista, CA campus.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: New York, NY, USA; Chicago, IL, USA; Los Angeles, CA, USA.Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in advertising, consultative sales, business development, online media environment, or marketing role, or 3 years of experience with an advanced degree.
- 2 years of customer-facing experience, working with executives, and driving customer transformation programs.
- Experience navigating customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation, and on-time delivery.
- Experience collaborating with or in a team setting, both internally and externally.
Preferred qualifications:
- 4 years of experience in marketing with Google Ads, Google Analytics, and third-party measurement and App platforms.
- Experience in video, display, app, and social advertising solutions.
- Experience in digital advertising sales, product marketing, or product/project management.
- Experience working for or with agencies.
- Ability to build customer relationships and present solutions.
About the job
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
As a Customer Success Manager, you will drive Google Marketing Platform technology adoption and long-term product usage. In this role, you will focus on project managing and coordinating complex processes, problem solving, communicating across different stakeholder groups, and staying advanced with marketing technology for data collection, measurement, and media activation.
Our Large Customer Sales teams partner closely with many of the world’s biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird’s eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.
The US base salary range for this full-time position is $101,000-$147,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Project manage multiple complex projects simultaneously and coordinate internal resources across many functional areas to meet customer needs.
- Create learning agendas for client onboarding and ongoing enablement. Lead scaled trainings, product sessions, and account-specific activation sessions in partnership to drive business growth and/or platform/feature adoption and error mitigation.
- Drive feature adoption to ensure 3PCD readiness and platform stickiness and answer Agency inbound questions re: platforms usage and features and resolve technical roadblocks.
- Build and maintain a strong knowledge of Google Marketing Platform product capabilities (with a focus on DV360 and CM360), how they integrate with one another and increasingly how they work with Google Cloud.
- Maintain deep relationships with agency clients, understand their challenges and needs in order to better enable their success with our tools.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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