Manager, Customer Solutions Engineering, Emerging Markets, gTech Ads
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Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 10 years of experience troubleshooting technical issues for internal/external partners or customers.
- Experience in an analytical role such as business intelligence, data analytics, or statistics.
- Experience in either system design or reading code (e.g., Java, C++, Python).
- Experience with cloud technologies such as architecting, developing, or maintaining cloud solutions in virtualized environments or cloud data engineering.
Preferred qualifications:
- Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
- 15 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
- 15 years of experience with data analysis and SQL/MySQL.
- 15 years of experience in a customer-facing role.
- 15 years of experience in operations management (i.e., process improvement, operational reviews, optimizing workflows, etc.).
- 15 years of experience working with Unix or Linux operating systems/commands.
About the job
As a Technical Solutions Consultant, you will be responsible for the technical relationship of our largest advertising clients and/or product partners. You will lead cross-functional teams in Engineering, Sales and Product Management to leverage emerging technologies for our external clients/partners. From concept design and testing to data analysis and support, you will oversee the technical execution and business operations of Google's online advertising platforms and/or product partnerships.
You will be able to balance business and partner needs with technical constraints, develop innovative, cutting edge solutions and act as a partner and consultant to those you are working with. You will also be able to build tools and automate products, oversee the technical execution and business operations of Google's partnerships, as well as develop product strategy and prioritize projects and resources.
gTech Ads is a crucial, global team responsible for the support, media, and technical services that help customers succeed with Google’s entire Ads product stack. Our mission is to ensure our partners maximize their return on investment and view Google as a trusted guide.
We offer a wide range of services, including:
Developing scalable self-help and in-product support for millions of users.
Providing assistance with account setup, ad campaign implementation, and optimization.
Delivering complex technical and measurement solutions, along with consultative support, for our largest clients.
Our solutions span from customized, bespoke engagements to global, scalable support models. As a highly cross-functional organization, we partner closely with Sales, Product, and Engineering teams. We translate evolving customer needs into better tools and services, directly influencing product improvement and enhancing the client experience worldwide.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Lead a team of individuals. Set and communicate individual and team priorities that support organizational goals. Meet regularly with individuals to discuss performance and development, and provide feedback and coaching.
- Design and implement solutions that meet client needs and are compliant with data and legal policies.
- Understand the nuances of clients within the industry and develop subject matter expertise in trending spaces.
- Work closely with Google's largest advertising clients, understand their challenges and provide consultancy and solutions like cloud projects design, software packages, big-data analysis and AI/ML applications to achieve their business goals.
- Manage team resources to maximize Return on Investment (ROI).
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If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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