Head of Agency, Google Customer Solutions
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 15 years of experience in advertising sales, sales enablement, or partnerships.
- Experience in building relationships with internal and external C-level stakeholders, particularly in an advertising or marketing context.
- Experience managing or coaching a sales, partnerships, or similar team with external-facing customers.
Preferred qualifications:
- MBA or Master's degree.
- Experience promoting or consulting on complex digital advertising solutions, including Google Ads, YouTube, or other performance and video advertising solutions.
- Experience with advertising agency business models, either as an agency professional or third-party partner.
About the job
Businesses that partner with Google come in all shapes, sizes, and market caps, and no one Google advertising solution works for all. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the direction and the strategy for how their advertising can reach thousands of users.
As the Head of Agency, you will focus on empowering your team to strengthen long-term relationships with our key Premier Partner agencies. You will lead and manage Google's agency team to provide the highest level of service to agency partners. You will work with your team to develop Google solutions to support the agencies on driving business growth through existing customers and improving the Agency go-to-market capabilities through education, agreements, and strategic value adds.
In this role, you will work through stakeholders and developing strategies that are focused on driving impact at scale. You will be an effective leader that embraces Google’s values and prioritizes team development, creating a robust culture of collaboration and ideation. You will work with cross-functional stakeholders and have a solid understanding of Google’s ecosystem and advertising solutions.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
The US base salary range for this full-time position is $211,000-$300,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Recruit, retain, and develop a team of Strategic Agency Managers. Mentor and help them engage with executive stakeholders at key agencies.
- Own and strengthen executive-level agency relationships through level navigation, engagement, joint planning, sponsorship, and create opportunities.
- Build direction, focus, and accountability for sustained business planning and growth.
- Drive cross-functional collaboration across key Partner teams globally to solve complex business challenges (e.g., marketing, technical support, strategy, product, finance, etc.).
- Define the future of business management and help develop the necessary infrastructure and processes. Initiate and run strategic initiatives to further develop new and existing businesses.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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