Pre-Sales Operations Specialist, Mandiant Consulting
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The application window will be open until at least September 25th, 2024. This opportunity will remain online based on business needs which may be before or after the specified date.
Remote location: United States.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in program or project management.
- 2 years of experience in an operations or customer support role with a professional services firm, software or technology-based company.
- 2 years of experience with Salesforce or similar Enterprise Resource Planning (ERP) systems.
Preferred qualifications:
- Experience with executive level reporting, key performance indicators, and data analytics.
- Experience in Customer-facing roles and excellent customer/user service and communication skills.
- Experience working in Salesforce.
- Experience with Discretion sensitive materials and handling confidential information.
- Ability to work across cultures and time zones.
- Excellent organizational and planning skills with the ability to multitask, prioritize and execute multiple concurrent activities.
About the job
As a Mandiant Consulting Business Agreements Support Specialist, you will contribute and support an operations team that maintains operational excellence and provides key metrics for Mandiant’s consulting practice. You will need experience in customer-facing roles, contract negotiation, consulting/professional services operations, using Salesforce, reporting, analytics, and governance. The position also requires a proactive work ethic, team-oriented attitude, and an ability to manage multiple objectives and projects.
Responsibilities
- Support pre-sales activities for the Mandiant Consulting organization, including creating Statement Of Work (SOW) and other Agreement documents, assisting with gathering information for customer onboarding requirements, working with Sales and Consultants to resolve pricing/scoping issues, and liaising with customers and partners in negotiations.
- Assist with governance related activities that help the consulting organization become more efficient.
- Identify process or system improvements; work with management and other teams to implement recommended changes.
- Assist in the creation of reports for the Mandiant Consulting organization related to efficiency of pre-sales activities.
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