Scaled Delivery Manager
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Minimum qualifications:
- Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience.
- 5 years of experience managing warehousing and supply chain operations.
- 5 years of experience working with, supervising, and managing third-party logistics relationships.
Preferred qualifications:
- MBA or Master's degree.
- 5 years of experience analyzing data and generating business insights in order to guide business decisions.
- Experience with data center logistics.
About the job
In this role, you will be responsible for ensuring service delivery meets quality standards and efficiency goals, while identifying areas for improvement and innovation. You will lead collaboration with internal and external stakeholders, data analysis, and planning to enhance the customer experience.Responsibilities
- Drive operations with our staffing partners, at the workflow level, and be responsible for ensuring key metrics goals and business objectives are met. Draw operational insights and make recommendations to drive improvements to deliver excellent operations.
- Track key metrics, deliver business reports, and ensure operational goals are met.
- Lead and inspire vendor teams to provide excellent customer service. Design and iterate on service workflows, ensuring global consistency.
- Maintain updated documentation and training materials, and identify areas for improvement. Drive impact for Google via reducing customer effort, improving operations effectiveness, increased efficiency. Identify areas for Customer and Seller experience improvements, and cost and workflow process optimizations
- Work with cross-functional teams, including vendor management, sourcing, and strategy and operations.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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