YouTube Partner Operations Manager, Creator (Fixed-Term Contract)
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Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 2 years of experience in a technical project management or a customer-facing role.
- Experience in project/program management or developing solutions within the Technology or Media industry.
Preferred qualifications:
- Experience with data analysis such as SQL, spreadsheets, evaluating campaign and channel performance.
- Ability to manage multiple, time-sensitive projects while working on their own to drive projects to completion and high attention to detail.
- Ability to troubleshoot issues and effectively communicate technical concepts to audiences.
- Excellent communication, presentation, planning, and time management skills.
About the job
As a member of the Partner Operations team, you'll analyze top issues facing our content creators, work with cross-functional teams to resolve them, and help manage support operations. Whether directly engaging with our biggest creators, surfacing problems to our technical teams, driving analytical insights, or liaising with vendors to provide stellar support, you'll drive reach, satisfaction, and resolution — making YouTube an exceptional user experience for everyone.
As a Partner Operations Manager, you will provide YouTube support to creators and companies across our Creator, Creator 3rd party, Gaming and Shopping verticals. You will become a YouTube product expert, solve the day-to-day issues of our partners, troubleshoot technical problems, and identify common trends that our partners face. You will also be responsible for advocating on behalf of our partners to cross-functional teams to drive product solutions, development of tools and process improvements that enhance internal operations, and improvements to the partner experience on YouTube. You will work closely with other partner-facing teams to provide value-add services to help increase partner happiness and growth.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.Responsibilities
- Provide operational support for partners on the YouTube platform via email and video communication while managing support issues (cases) through a queue.
- Troubleshoot technical issues to maximize partner performance on the platform and serve as a consultant to internal, cross-functional stakeholders on the YouTube product.
- Collaborate with Strategic Partner Managers (SPMs) and Partner Engineers on accounts, in-depth search, business reviews, and insight sharing for partner growth.
- Analyze key metrics using quantitative and qualitative methods to generate actionable insights while identifying opportunities for operational workflow and process improvements.
- Contribute to Partner Operations for YouTube through innovation, efficiency gains, and root cause analysis, streamlining the operational workflow by identifying and eliminating bottlenecks.
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