AI Knowledge Strategist, Creator Experience, YouTube
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This role may also be located in our Playa Vista, CA campus.
Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Los Angeles, CA, USA; New York, NY, USA; San Bruno, CA, USA.Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 5 years of experience in knowledge management, product management, or management consulting.
- 3 years of experience developing business strategies, working with executive stakeholders or managing cross-functional initiatives.
- Experience in GenAI development and design.
Preferred qualifications:
- Understanding AI-first content management systems, user experience for self-serve and taxonomy design and best practices.
- Ability to effectively influence, communicate and drive change with cross-functional stakeholders at all levels of management.
- Proven track record of developing and deploying successful content management systems and strategies in a fluid, dynamic environment in a B2C company or at a consulting firm, within the media/internet/e-commerce industries.
- Excellent business judgment, modeling, spreadsheet software and presentation software skills.
- Excellent leadership and communication skills.
About the job
In this role, you will be responsible for owning the Knowledge Management strategy and defining the Source of Truth for AI-first, accurate, and scaled support. You will act as the bridge between our Vertical Experts and our AI agents, ensuring that deep subject matter expertise is structured, tagged, and optimized for LLM retrieval Retrieval-Augmented Generation (RAG) and creator self-service.
This role will be essential in evolving to a state-of-the-art support ecosystem. You will partner with the Cross-functional (XfN) teams—who build and manage the content corpus—to define business requirements and best practices. You will translate complex vertical policies into machine-readable frameworks, derive insights to close accuracy gaps, and design the information architecture that powers automated and guided creator workflows.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Responsibilities
- Establish and drive the overarching knowledge management strategy, for support experiences and optimizing content structures for Generative AI and RAG systems.
- Translate the insights of Vertical Experts into structured taxonomy and metadata frameworks, ensuring our AI agents can accurately retrieve and contextually apply complex information.
- Define best practices and business requirements for scaled content journeys and internal knowledge bases, managing specific solution requests from our internal cross-functional partners.
- Be responsible for AI response accuracy by performing root cause analysis on hallucinations or failures, and managing content structuring updates to close gaps based on creator and agent needs.
- Partner directly with various teams, especially Scaled Comms and Education, to navigate ambiguity and deliver content solutions globally.
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