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Customer Engineer, Devices and Services

GoogleSan Jose, CA, USA; Austin, TX, USA; +6 more; +5 more
The application window will be open until at least April 30, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:

- Health, dental, vision, life, disability insurance
- Retirement Benefits: 401(k) with company match
- Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
- Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
- Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
- Baby Bonding Leave: 18 weeks
- Holidays: 13 paid days per year
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: San Jose, CA, USA; Austin, TX, USA; Boulder, CO, USA; Los Angeles, CA, USA; San Diego, CA, USA; Seattle, WA, USA; San Francisco, CA, USA.

Minimum qualifications:

  • Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
  • 6 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
  • 6 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
  • Experience troubleshooting technical issues for internal/external partners or customers.
  • Experience with browser technologies, networking, SAML, End User Computing, VPN, VDI, and web-based browser applications.

Preferred qualifications:

  • Experience with enterprise operating systems and Secure Enterprise Browser management.
  • Experience architecting and supporting software deployments for enterprises, particularly within Device Management solutions.
  • Experience in application delivery, including web and mobile applications.
  • Experience with Android and Chrome, Linux system architecture/administration, Java/HTML5 development, Android development, and ADB.
  • Experience in IT infrastructure domains (e.g., networking wireless and protocols, SSO, Active Directory, and firewalls).

About the job

As the Customer Engineer for Americas-West, you will support Enterprise Pre-Sales opportunities and fuel business growth for Platform and Devices (P&D) Enterprise Solutions. This technical role demands a laser focus on technical sales execution, commercial acumen, and a profound understanding of the enterprise Information Technology (IT) and security landscape. You will empower a team of sales specialists dedicated to Fortune 1000 clients, directly impact the Point of Delivery (POD) business target, and oversee all technical solution validation, including major deals and collaborations with leading channel partners.

As part of the Customer and Partner Sales Engineering (CaPSE) Team, you will orchestrate the development of innovative solutions and technical account strategies. You will represent Platform and Devices (P&D) Enterprise Solutions to our clients, forging deep connections with C-suite executives. While you will be instrumental in channeling customer insights back to Product and Go-to-Market (GTM) teams, your main objective is to secure "Tech Wins," shatter business goals, and position Platform and Devices Enterprise Solutions as the premier platform for enterprise work.

Google's mission is to organize the world's information and make it universally accessible and useful. Our Devices & Services team combines the best of Google AI, Software, and Hardware to create radically helpful experiences for users. We research, design, and develop new technologies and hardware to make our user's interaction with computing faster, seamless, and more powerful. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, the Devices & Services team is making people's lives better through technology.

The US base salary range for this full-time position is $153,000-$222,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

  • Influence Information Technology (IT) decision-makers or executive leadership to advocate outcomes that align with and advance Google's interests.
  • Collaborate with the sales team to pinpoint and vet business prospects, alongside identifying crucial customer technical objections, then formulate a strategy to overcome these technical hurdles.
  • Own the technical side of solutions, from assisting with Requests for Proposals (RFPs) and solution demos to leading proof-of-concepts, pilots, and best practice sessions, while also managing bug reports, feature requests, and the coordination of technical support.
  • Collaborate with Google's (P&D) Enterprise Solutions product teams to build and test integration prototypes within customer and partner settings.
  • Design comprehensive security architectures using Chrome Enterprise Premium, Cameyo, and Chrome Operating System (ChromeOS) to enable secure SaaS access, deliver private web apps, and manage unmanaged/Bring Your Own Device (BYOD) devices.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
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