Manager, Mandiant Crisis Communications
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Remote locations: Virginia, USA; United States.
Minimum qualifications:
- Bachelor's degree in Computer Science, Information Systems, Cybersecurity or related technical field or equivalent practical experience.
- 8 years of experience in public relations, media relations, or communications.
- 3 years of experience focused on cyber crisis situations and crisis communications specific to cybersecurity or technology.
- 3 years of experience with crisis management, responding to cybersecurity or technology events.
Preferred qualifications:
- Experience in leading accounts as a primary counselor, providing strategic communications advice to organization executives and clients.
- Expertly set and manage expectations with both internal team members and external stakeholders.
- Pivot agilely to prioritize tasks in fast-paced, changing environments as a creative, self-driven team player.
- Guide clients through complex crises with empathy, urgency, and a calm disposition during high-impact events.
- Communicate effectively with technical and non-technical audiences using strong written and verbal presentation skills.
About the job
The Manager, Mandiant Crisis Communications role provides comprehensive crisis management and communications services for Mandiant clients worldwide.
The primary focus is delivering reactive crisis communications support to Mandiant clients navigating cybersecurity incidents, working closely with Mandiant Incident Response teams and clients to align business risk, investigative progress, and communications best practices. This includes leading all internal and external incident response communications and helping clients' leadership evaluate the business risk of communications decisions as incidents unfold.
Beyond reactive support, the role involves proactively guiding clients in developing cyber crisis communications plans and playbooks, developing and executing tabletop exercises, and delivering specialized communications training both remotely and onsite.
In this role, you will also participate in identifying and developing new service offerings as the threat landscape evolves and client needs change, and representing the crisis communications practice in new business and marketing opportunities.
Responsibilities
- Provide reactive crisis management and communications support for clients during active cybersecurity incidents, collaborate with technical teams to evaluate evolving business risks.
- Lead all incident response communications activities across internal and external stakeholders while delivering strategic counsel to executive organization leadership.
- Facilitate workshops to develop customized cyber crisis communications plans and playbooks leveraging best practices and lessons learned from live incidents.
- Design and execute tabletop exercises and training sessions to evaluate and strengthen crisis management response capabilities for communications and incident response teams.
- Identify new service opportunities, support business development, and produce thought leadership on emerging trends and issues within the crisis communications landscape.
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