Delivery Executive, Google Cloud Professional Services
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Minimum qualifications:
- Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
- 10 years of experience in a customer-facing role working with stakeholders and driving customer technical implementations or transformation programs.
- Experience in program management in environments using Waterfall, Agile, and hybrid methodologies.
- Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting.
Preferred qualifications:
- MBA or Master’s degree in a Management, Technical, or Engineering field.
- Experience translating business requirements into technological solutions.
- Experience in application or workload migration to public cloud providers.
- Experience working with channel partners, systems integrators, and third-party teams to deliver successful cloud centric solutions.
- Experience in account management, client service, or management consulting.
- Excellent written and verbal communication, presentation, problem-solving, and client management skills.
About the job
As a Delivery Executive, you will work directly with Google’s most strategic customers on large multi-year transformational engagements underpinned by Google’s Cloud Platform (GCP) to drive business value for those customers. You will provide thought leadership, delivery management, consulting, and technical skills to customer engagements while working with Google's cross-functional executives and key technical leaders to oversee the planning and deployment of solutions via GCP. You'll also work closely with key Google partners, GSI and niche, and our Global Delivery Center teams currently servicing key accounts. This role is key in delivering our most complex, multi-team, transformational engagements.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Provide oversight and coordination of GCP programs at engagements, including management of benefit realization and the coordination of new capabilities to enable effective change, and deliver projected benefits.
- Provide strong delivery leadership, developing trusted customer relationships - to CxO/Board level - defining and aligning strategic delivery and business value OKRs and shared delivery roadmap(s).
- Manage communications with all stakeholders (technical and business), providing transparency across the engagement, visibility of progress against desired outcomes, and timely updates ensuring ‘no surprises’.
- Build a high performing Delivery team, across functions/locations, breaking down large, complex problems into manageable chunks, enabling delivery by creating clarity from ambiguity, structuring/sequencing to maximize value and remaining open minded to pivot if needed.
- Define criteria for control and management of deliveries/engagements, advocate delivery and process excellence, seek and implement continuous improvements.
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