Head of Customer Engineering, Data Analytics, Google Cloud
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience with cloud native architecture in a customer-facing or support role.
- 5 years of experience leading teams in a technical customer-facing role within Sales Engineering as a manager or manager of managers.
- Experience with selling the Data Analytics technology stack.
- Ability to travel up to 25% of the time.
Preferred qualifications:
- Experience working with and managing partners in complex implementation projects including global system integrators and packaged software vendors.
- Experience engaging and influencing executive stakeholders at C-level as a business advisor and thought leader in Data Analytics. Own C-level relationships with customers. Manage teams focused on C-level engagements coupled with scale and growth opportunities.
- Leadership experience in scaling sales engineering organizations, including experience in new market builds.
- Familiarity with Google Cloud and Google Cloud DA offerings. Experience working with product teams and an understanding of how to embed our technology into their product set.
About the job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
As a Head of Data Analytics Customer Engineering (CE), Industries Regions, you lead customer engineering teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical impediments.
You will work cross-functionally to resolve technical roadblocks including capacity needs, constraints and product challenges affecting customer satisfaction. You will create alignment across multiple functions.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
The US base salary range for this full-time position is $181,000-$257,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Lead a fast-paced team of specialized Customer Engineering (CE) Managers to build an inclusive and thriving growth culture. Focus on talent strategy and skills development to deliver on successful cloud transformation outcomes.
- Foster strong partnerships with key customers across the book of business. Provide leadership related to cloud, transformation and relevant industry trends related to Data Analytics. Be a key contributor to the Data Analytics go-to-market North America Customer Engineering leadership team.
- Partner with Google Cloud business leadership to define the technical go-to-market strategy and execution plan for the team's book of business. Determine alignment, coverage and staffing needs across business opportunities.
- Lead workload and opportunity review meetings with sales and CE teams, and achieve a technical agreement and migration strategy, working directly with our customers, partners, and prospects.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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