Customer and Partner Solutions Engineer, gTech
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This role may also be located in our Playa Vista, CA campus.
The application window will be open until at least September 6, 2024. This opportunity will remain online based on business needs which may be before or after the specified date.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Boulder, CO, USA; New York, NY, USA; Sunnyvale, CA, USA; Los Angeles, CA, USA.Minimum qualifications:
- Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
- 3 years of experience working with web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
- 3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
- Experience in technical troubleshooting, and managing internal/external partners or customers.
Preferred qualifications:
- Experience translating technical concepts and solutions to non-technical and executive audiences.
- Experience with web technologies and the ad tech ecosystem.
- Ability to collaborate, deliver, and drive technical decisions with various customer stakeholder groups.
- Excellent technical leadership, project management, problem-solving, and troubleshooting skills.
About the job
In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).
In this role, you will be working with various internal teams as well as the web and advertising ecosystem to drive development and adoption of new privacy-forward technologies that mitigate cross-site and cross-app tracking.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Provide onboarding support onto Privacy Sandbox services.
- Develop scalable support / escalation processes and technical documentation that enable vendor support.
- Triage questions, feature requests and issue reports that ecosystem players provide via our public channels.
- Manage relationships with cross-functional stakeholders and collaborate with other gTech teams to provide consolidated technical and business feedback to product teams.
- Deliver technical solutions that facilitate support scaling via automation and tooling.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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