Solutions Consultant
- linkCopy link
- emailEmail a friend
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 5 years of experience in a technical project management or a customer-facing role.
Preferred qualifications:
- Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
- 5 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
- 2 years of experience in the internet security space, including knowledge of web/mobile development and library integration.
About the job
In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).
The Third-Party (3P) Identity Scaled Support team aims to enable users to securely unlock the world beyond Google. Our mission for 2026 is to provide a simple, safe, and seamless identity experience for both users and developers. In this role, you will focus on improving developer experience at scale, fostering user trust through better data control and leveraging AI to streamline internal and external support processes.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.To learn more about gTech, check out our video.
Responsibilities
- Lead the generation and delivery of the quarterly Identity Experience Report by analyzing feedback from users and developers to identify actionable product improvements.
- Build relationships with Product stakeholders, including Engineering, Product Management, User Experience (UX), and Marketing, to influence the product roadmap.
- Manage and report on product success metrics and joint Objectives and Key Results (OKRs) through dedicated dashboards.
- Drive Sign-in with Google (SiwG) adoption by streamlining integration workflows for distribution channel partners to offer Google as an identity provider.
- Manage multiple, time-sensitive projects with competing priorities while working independently to drive projects to completion with minimum guidance, attention to detail, and ability.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.