Service Delivery Manager, Ads Content and Operations
- linkCopy link
- emailEmail a friend
Minimum qualifications:
- Bachelor's degree in HR, Business or related field, or equivalent practical experience.
- 7 years of experience in a customer or client-facing role supporting logistics operations.
- 7 years of experience working in domestic and international environments managing vendors (i.e., suppliers, manufacturers) or Third-Party Logistics.
- 5 years of experience managing operations.
Preferred qualifications:
- Experience working with senior executives in a fast-paced environment. Experience working with cross-functional, cross-geographical stakeholders.
- Ability to take initiative and deliver for long, short, and medium-term priorities of the business.
- Ability to consistently deliver business transformation programs in a fast paced and dynamic environment, work through ambiguity, across multiple technology partners
About the job
A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
Our goal is to build a Google that looks like the world around us — and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.
The gTech Ads Content Operations and Testing (ACOT) team is Google's Center of Excellence for Ads through Expert Raters in Content Operations, Quality Enforcement, Testing, and Human Evaluations. Through its deep expertise in scaled operations management, program management, and data-driven insights that span the entire product lifecycle, ACOT plays a pivotal role in bringing new ads products to market, ensuring the quality of users’ experiences with ads, and driving business growth. We oversee a global operation that powers Ads’ shift to adopting AI across its portfolio.
Responsibilities
- Manage operations, track metrics, and meet goals. Lead vendor management. Maintain processes and train to reduce costs without impacting quality. Optimize resources and eliminate waste. Explore automation and consolidation.
- Ensure compliance with agreements, service-level agreements, and policies. Manage budgets. Drive operational improvements for Google.
- Work effectively with stakeholders across Google and vendors. Facilitate clear communication and act as an escalation point.
- Manage service delivery and work with executive stakeholders. Make efficient decisions and lead change.
- Use product and business insights to drive operations and scaling strategy. Launch new workflows and ensure readiness. Balance operational and business goals.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.