Director, Trust and Safety, Payments Risk
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 15 years of work experience in tech, policy, or risk mitigation.
- Experience leading global teams, working across multiple regions.
- Experience collaborating with cross-functional partner teams and delivering on user centric initiatives.
Preferred qualifications:
- Experience building and managing payment fraud detection systems and processes, with a focus on minimizing financial losses while optimizing customer experience.
- Experience with fraud detection tools and technologies, creating or supporting rule-based systems, machine learning models, and real-time transaction monitoring.
- Experience leading cross-functionally, executive communication skills to partner effectively with senior stakeholders and a proven ability to influence at all levels of the organization.
- Deep understanding of current fraud trends, risk assessment techniques, and industry best practices related to fraud prevention. Familiarity with various payment methods and their associated fraud risks.
About the job
Google's brand is only as strong as our users' trust--and their steadfast belief that our guiding principles are what's best for them. Our Trust and Safety team has the critical responsibility of protecting Google's users by ensuring online safety by fighting web abuse and fraud across Google products like Search, Maps, AdWords and AdSense. On this team, you're a big-picture thinker and strategic leader. You understand the user's point of view and are passionate about using your combined technical, sales and customer service acumen to protect our users. You work globally and cross-functionally with Google developers and Product Managers to navigate challenging online safety situations and handle abuse and fraud cases at Google speed (read: fast!). Help us prove that quality on the Internet trumps all.
As the Director for Payments Risk, you'll define the vision and strategy, enable deep analytical and operational excellence, and cultivate a strong team culture by growing operational leaders for tomorrow. You understand the user's point of view and are passionate about using your combined analytical, strategic and core business acumen to protect our users and solve problems - and enable our large and global team to do the same. You work cross-functionally with Google Engineers and Product Managers to navigate challenging online safety situations and manage abuse and fraud cases efficiently, in a dynamic environment.
You ensure trust and reputation not only for the Payments products, but also for Google as a broader brand and company. You are a strategic leader who possesses the ability to work globally and cross-functionally with many internal stakeholders through effective relationship building, influence and communication.
At Google we work hard to earn our users’ trust every day. Gaining and retaining this trust is critically important to Google’s success. We defend Google's integrity by fighting spam, fraud and abuse, and develop and communicate state-of-the-art product policies. The Trust and Safety team reduces risk and protects the experience of our users and business partners in more than 40 languages and across Google's expanding base of products. We work with a variety of teams from Engineering to Legal, Public Policy and Sales Engineering to set policies and combat fraud and abuse in a scalable way, often with an eye to finding industry-wide solutions. Trust and Safety team members are motivated to find innovative solutions, and use technical know-how, user insights and proactive communication to pursue the highest possible quality and safety standards for users across Google products.
The US base salary range for this full-time position is $240,000-$345,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Manage abuse prevention, risk assessment, mitigation and enforcement on policies and guidelines for Payments products and all Google products accepting online payments.
- Work closely with a global team to drive operational excellence including escalation management, partnership with internal and external stakeholders, defining of metrics, strategic planning and development for the team.
- Focus on customer experience and user outcomes, and drive strategic abuse and fraud prevention solutions and scaled enforcement through automation and innovation, enabling AI/ML technologies to scale, building strong analyst teams, partnering with senior executive stakeholders and information advocacy during challenging times.
- Be the trusted leader with ability to pivot in a fast paced environment, coordinating and providing a consolidated view of risks and mitigations across the various pillars from launch (policy, testing, features) through product lifecycle to the cross-functional group and leadership.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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