Technical Account Manager, Google Cloud Consulting
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Minimum qualifications:
- Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.
- 10 years of experience in a customer-facing role working with stakeholders to develop, or maintain cloud solutions in cloud environments.
- 3 years of experience managing technical teams, or serving as a team lead/mentor for technical teams.
- Experience leading technical conversations with customer stakeholders or managing escalations.
Preferred qualifications:
- MBA or Master’s degree in a Management, Technical, or Engineering field.
- Experience managing teams focused on cloud operations, SRE, or technical account management.
- Experience collaborating with cross-functional teams (e.g., Sales, Support, Product) to drive customer outcomes.
- Understanding of cloud computing concepts (e.g., networking, IAM, compute, storage) and operational frameworks (e.g., Information Technology Infrastructure Library (ITIL), DevOps, SRE).
- Ability to attract and develop talent, with a track record of coaching team members to improve performance.
- Excellent communication skills and the ability to manage multiple priorities in a fast-paced environment.
About the job
Google Cloud Consulting ensures that our customers successfully adopt and integrate Google Cloud’s technology to transform their businesses.
In this role, you will advocate technical precision and operational excellence across customers Google Cloud footprints. You will build influential partnerships with development, product, sales, and customer development leadership to accelerate the adoption of architecture standards and elevate platform stability. You will collaborate with peer leaders to scale best practices, fostering a collaborative environment that prioritizes shared success and continuous improvement across the global regions.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
The Canada base salary range for this full-time position is CAD 186,000-191,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Please note that the compensation details listed in Canada role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Recruit, coach, and mentor a high-performing team of TAMs, driving a culture of proactive technical advisory focused on platform health, stability, and operational efficiency.
- Guide the execution of technical governance frameworks and health reviews, ensuring your team consistently identifies risks and drives architectural improvements across their accounts.
- Serve as the primary point of escalation for technical challenges, partnering with support and development to resolve complex reliability issues and restore customer confidence.
- Guide operational excellence within your team, ensuring high-quality delivery of technical workshops, architectural reviews, and production readiness assessments.
- Aggregate customer feedback and technical trends from your team to provide actionable insights to product and development, influencing feature prioritization and fix requests.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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