Customer Solutions Engineer, gTech
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Minimum qualifications:
- Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
- Experience working with web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
- Experience coding with one or more programming languages (e.g., Java, C/C++, Python).
- Experience in technical troubleshooting, and managing internal/external partners or customers.
Preferred qualifications:
- Master’s degree in Engineering, Computer Science, Business, or in a related technical field.
- Ability to work independently and manage multiple projects simultaneously.
- Ability to adapt and deliver messages to the technical level of the audience, and present technical materials to large groups.
- Excellent problem-solving, investigative and communication skills.
About the job
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Provide technical consulting services and guidance around Google Application programming interfaces (API) and technology platforms to help clients develop applications across Google Ads and products.
- Work with customers to understand underlying business challenges. Cultivate relationships with Business team and customers, identify and develop innovative technical solutions that lead to more advertising business.
- Work across Business, Support and Product teams to provide solutions to the challenges.
- Propose, design, create and present prototypes, demos and proofs-of-concept to a wide variety of audiences, from Engineers to Marketing professionals.
- Leverage Google’s technology platforms and big data analytics systems to achieve goals.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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