Customer Engineering Manager IV, State Local Education, Public Sector
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience with cloud native architecture in a customer-facing or support role.
- 3 years of experience leading teams in a technical customer-facing role within professional services or Sales Engineering, as a manager or manager of managers.
- Experience in supporting the state, local government and education.
- Ability to travel up to 25% of the time.
Preferred qualifications:
- Experience with software lifecycles, building tools, and architecting and developing software for scalable, distributed systems, including data platform, AI/ML and infrastructure.
- Experience managing a team through business processes, operations and career development, including account mapping, quota setting, quarterly/annual performance management, and managing sensitive information.
- Experience engaging with, and presenting to, technical stakeholders and executive leaders, including tailoring and delivering engaging messages by audience, asking strategic questions, and leading conversations that drive business opportunity.
About the job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
As a Customer Engineering Manager in Google Public Sector, you lead customer engineering teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical impediments.
Google Public Sector brings the magic of Google to the mission of government and education with solutions purpose-built for enterprises. We focus on helping United States public sector institutions accelerate their digital transformations, and we continue to make significant investments and grow our team to meet the complex needs of local, state and federal government and educational institutions.
The US base salary range for this full-time position is $181,000-$257,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Lead a team of Customer Engineering (CE) Managers and extended teams, to build an inclusive and developing growth culture. Focus on talent strategy and skills development to deliver on successful cloud transformation outcomes.
- Foster partnerships with key customers across the book of business. Provide leadership related to cloud, transformation and relevant industry trends.
- Partner with Google Cloud business leadership to define the technical go-to-market strategy and execution plan for the team's book of business. Through planning stages, determine alignment, coverage and staffing needs across business opportunities.
- Lead workload and opportunity review meetings with sales and CE teams, and provide insight into how to achieve a technical agreement and migration strategy, working directly with our customers, partners, and prospects.
- Work cross-functionally to resolve technical roadblocks including capacity needs, constraints and product challenges affecting customer satisfaction.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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