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Policy Enforcement Manager, Harassment, YouTube Trust and Safety

YouTubeSan Bruno, CA, USA

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 2 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.
  • Experience in three or more of the following areas: Program Management, Policy Analysis, Policy Implementation, Operations Management, Escalation Management, Stakeholder Management.
  • Experience with data analysis and spreadsheet software.

Preferred qualifications:

  • Master's degree or equivalent practical experience.
  • Experience in SQL, building dashboards, data collection, visualization/dashboards, or experience in a scripting/programming language (e.g., Python).
  • Experience in content policy, anti-abuse, and reviewing online content.
  • Experience with identifying abuse trends or working in news or policy.
  • Excellent communication and presentation skills and the ability to influence cross-functionally at various levels.

About the job

Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

As a Policy Enforcement Manager, you work with a global team from Policy, Enforcement, Product, Engineering, Tools, Legal and other teams to prevent violative content from appearing on the site. With tools and technology, you evaluate abuse trends and quality within vendor operations, and develop solutions to address quality, workflows and processes. You review decisions about the appropriateness of different content, including considerations of cultural and political sensitivities.

This role will review graphic, controversial, and offensive video content in line with YouTube’s Community Guidelines.You will be required to work on-call on weekends and holidays.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

The US base salary range for this full-time position is $90,500-$132,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

  • Track and monitor performance against metrics, turning data into stories for cross-functional teams.
  • Manage content escalations, providing data and insights and implementing solutions. Review graphic, controversial and offensive content in-line with YouTube’s Community Guidelines.
  • Research and stay up-to-date on key trends and suspicious patterns across policy areas. Ensure implementation of policy by drafting guidelines for reviewers.
  • Oversee enforcement quality across policy areas, including calibrations with vendor teams. Work cross-functionally, and keep the users safe while protecting free speech.
  • Provide operational and policy expertise to our Product, Engineering, and User Experience teams. Support the development of automated enforcement solutions.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
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