Global Product Lead, GBOEdu
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This role may also be located in our Playa Vista, CA campus.
Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: New York, NY, USA; Atlanta, GA, USA; Boulder, CO, USA; Chicago, IL, USA; Irvine, CA, USA; Mountain View, CA, USA; Los Angeles, CA, USA; San Bruno, CA, USA; San Francisco, CA, USA; Sunnyvale, CA, USA.Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 6 years of experience in product or program management.
Preferred qualifications:
- Experience in program management and the ability to lead cross-functional projects.
- Ability to manipulate data and work with analytics tools and turn them into insightful business recommendations and apply those insights to optimize strategy.
- Ability to craft compelling narrative and influence a wide range of internal and external stakeholders.
- Ability to work separately and drive projects from ideation to execution in an ambiguous and constantly evolving environment.
- Demonstrate an interest in improving products or sales processes.
About the job
The Go-to-Market (GTM) Operations is a global team that serves as the strategy, operations, and product commercialization partner to the Global Business Organization (GBO). The team ensures Google's and ever-evolving Ads business delivers growth and operates effectively. The Go-to-Market Global Business Applied Artificial Intelligence (AI) team focuses on building business tools to ensure workflows are technology-first, leveraging the best of AI across sales and services. Team members are investigative and tactical change agents who have a pragmatic sense of how to get things done.
As a Global Product Lead, you will shape the tactical direction and drive successful outcomes for projects or portfolios. You will operate separately in cross-functional environments, partnering closely with gTech Support, Professional Services, Product Management, and Developer teams.
You will simplify Ads products and build the productivity tool ecosystem for Google Technical Services Ads users. You will elevate the customer experience, advocating for product improvements and features, backed by data. Your work will empower Google Technical Services teams to deliver exceptional customer support.
You will build essential relationships across Google Technical Services, Sales, Finance, Product Management, Developer, and User Experience (UX). You will directly collaborate with Product Management, Developer, User Experience, and Ads Services, and execute roadmaps, set goals, coordinate resources, and provide leadership with minimal executive direction.
Responsibilities
- Oversee the lifecycle of planning, designing, and deploying an internal tool or product, ongoing communications, stakeholder management, and project management; ensure product readiness, identify product gaps, and influence product roadmaps for the best possible customer/partner experience.
- Derive critical insights from customer feedback and data analysis to unlock opportunities for improvement and share insights and potential solutions with internal teams (e.g., Product Management, Engineering, Business Solutions).
- Assess and identify gaps and issues in products based on customer/partner feedback or metrics analysis, communicate product gaps and issues to internal teams (e.g., Product Management, Engineering), and help solve gaps and issues.
- Collaborate with stakeholders (e.g., Product, Engineering, Sales, etc.) to develop products and tools, manage escalations, requirements, and feedback to and from stakeholders, and advocate for the product stakeholders with internal teams.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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