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Scaled Support Content Strategist

GoogleAustin, TX, USA; Atlanta, GA, USA; +2 more; +1 more
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Austin, TX, USA; Atlanta, GA, USA; Chicago, IL, USA.

Minimum qualifications:

  • Bachelor’s degree or equivalent practical experience.
  • 5 years of experience in program or project management, or managing cross-functional or cross-team projects.
  • Experience with Content Management Systems (CMS).

Preferred qualifications:

  • Experience with content modeling or working with AI content generation tools.
  • Experience working with product operations teams.
  • Excellent communication skills, with the ability to present complex concepts to stakeholders.
  • Excellent problem-solving skills, with the ability to interpret data and derive actionable insights.
  • Excellent project management skills, with the ability to manage multiple projects.

About the job

The PX Digital First Team drives People Ops transformation goal of helping Googlers resolve at least 70% of their HR queries via self service. We’re a team of UX content strategists, program managers, and content editors who use data to create great content and experiences for our fellow employees. Through our self-service channel, My Google, we provide helpful answers, high-quality content, and seamless entry points to the HR systems and tools that Googlers use for performance management, requesting time off, making the most of their benefits, and more.

We're seeking an applicant to lead the successful creation, rollout, and adoption of modular content models, user journey taxonomies, and Large Language Model QA frameworks to enable AI tools across My Google and other service delivery channels. You will collaborate cross-functionally to streamline processes, maximize efficiency gains, and drive content excellence with AI. This is not a writing, web content management, or content marketing role.

Great just isn't good enough for our People Operations team (known elsewhere as "Human Resources"). We bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field. You will play an essential role advancing a more diverse, accessible, equitable, and inclusive Google through our hiring, promotion, retention, and inclusion practices.

The US base salary range for this full-time position is $129,000-$191,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

  • Design and implement a modular content model to optimize content discoverability, improve efficacy of AI tools, and drive personalized experiences for multiple user types.
  • Partner with Editorial, UX, and technology teams to guide implementation of AI-first content strategies in our Content Management System.
  • Create and execute comprehensive implementation plans to bring your strategies to life, defining milestones, addressing dependencies, and bringing key stakeholders along for the journey.
  • Employ change management best practices to facilitate user adoption, conduct training, and navigate potential resistance to new tools and processes.
  • Monitor Key Performance Indicator and user feedback to continuously improve the teams functionality, identifying opportunities.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
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